Last updated 01/03/20
Gibble Pot takes privacy very seriously to ensure we protect any data we gather from customers. We only collect data we regard as important so that we can provide an outstanding level of service for our customers.
What types of information does Gibble Pot collect from customers?
The types of information we collect from customers include:
- Names
- Address details
- Phone numbers
- Email addresses.
- Details we need to take payments are held by either Stripe or Paypal, depending on who you choose to pay with but are not stored by us.
When someone visits gibblepot.com, we use a third party service Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
How do we use your information?
We use the information gathered to provide our customers with our services. From time to time we also use the information we have gathered to keep our customers up-to-date with our latest offers and new lines. If you wish to opt out of any marketing communications please let us know using the contact details on this website or on the bottom of each marketing email.
Does Gibble Pot share your information?
We do not sell, rent or pass on any of your personal information to third parties unless you have given your permission, it is strictly necessary to deliver the products ordered and you have been notified beforehand.
In some circumstances, we may be obliged to disclose your personal information to meet a legal or regulatory requirements (for example a court order) or obligations in accordance with applicable law.
How does Gibble Pot store your information?
Some of the information we collect, for example payment card details are not stored and are securely disposed of once they have been used. Other data, which we do store for longer, such as customer name and address details, are securely stored digitally to ensure our customer’s data is safe.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, security issue scans, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us.
How long does Gibble Pot keep your information?
The length of time we keep any information gathered depends on the type of information and whether we need to keep it. Some data, such as payment card details is only kept until it has been used to take the agreed payment, after which time it is securely disposed of. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for customers is kept until we no longer feel the information is required or you have asked us to remove it.
Access to your personal information
You are entitled to access, request correction and request deletion of the personal information that we hold. You can obtain this information by contacting us via:
Email: hello@gibblepot.com
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes and updates to this policy
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will indicate the date of the latest revision.